PL /  EN

Privacy policy

This privacy policy aims at providing information about the way in which all data is collected. Additionally, it has been created to protect the data of our clients and users of the portal. The privacy policy is a document constituting the integral part of regulations placed under the domain and under conditions of the portal. Everyone using the service is declaring that they got acquainted with its content and are accepting its entire content.
1. Data administrator
1.1.  The data administrator is Timago International Group Spółka z o.o. i Spółka – Spółka komandytowa based in Bielsko-Biała, ul. Karpacka 24/12, 43-316 Bielsko-Biała, Poland.
1.2.  The administrator hereby declares that the aim of this privacy policy is to guarantee protection of privacy of its users.
2. Protection of collected data
2.1.  The administator does not require registration from the users of the service.
2.2.  Usage of this service as a customer requires prior registration described in section 4 governing the functioning of this service and consisting in correct filling of the registration form. The data provided in the registration form, agreement for its storage and processing as well as the acceptance of the conditions is mandatory. The data from the registration form is accumulated and kept by the administrator and secured. 
2.3.  Additionally the administrator has the right to collect and process any data from the following sections: service and client's panel. The data could be: IP address, type of a search engine used, number of visits, unique users, the time of using the service and the statistics of downloaded files. The administrator is allowed to use this data for statistics purposes. 
3. Cookie files policy
3.1.  The administrator uses cookie files mechanisms which are small text files containing computer data collected in the user's portal. They serve purposes connected with functioning of the service websites. The files usually contain: the name of the web they come from, storage time and a unique number.  
3.2.  The files are used for:
  • statistical purposes, allowing data collection on purposes for which the user uses the website, which later allows to improve its structuure and content, 
  • optimisation purposes by adjusting the website ti its users,
  • maintaing purposes to hold user's session during the usage of this service. 
3.3. Within the portal two kinds of cookie files are used:
  • session which are temporary files abiding at user's device until the users logs out from the website or turning off the search engine,
  • permanent which abide on user's device for a specified period of time furthermore described in parameters of the ookie file or until manually delited from user's device.  

3.4. Software used to browse websites allows storage of the cookie files on the user's device by default. The storage of the cookie files can be modified at any time by adjusting the settings in the web browser, in particular by blocking the automatic service of the cookie files or by informing the user's about their presence every time. Detailed information regarding cookie files are available in software settings. Limitation of using of the application of the cookie files may influence some functions of the portal.  

4. Communication tools

4.1.  The administrator declares that in accordance with the rules governing the usage of the portal is allowed to send messages or commercial leaflets via e-mail to the user's whose e-mail address has been registered.

4.2.  Every user and client of the portal is allowed to resign from participation in the portal. The rules governing the above described procedure are stated in part 3 section 10 of the Conditions. 

5. Data usage and responsibility

5.1.  Data mentioned in part 2 of Privacy Policy is gathered, storaged and processed only for the purpose stated in the Conditions section. 
5.2.  Data mentioned in part 2 of Privacy Policy is not available for any other third parties. 
5.3.  An exception from the rule stated in part 5.2 of Privacy Policy is a situation when the administrator is addressed by the court, prosecutor or other law enforcement agency with a request to make the data available. 
5.4.  The owner of the service makes available the data which are stated in part 2 of Privacy Policy, and in case of violating of the terms by either the user or the client of the service, in particular in terms of violating its terms and conditions, which regard the content or materials placed on the portal or copyrights regarding these files. Then the data is made available to law enforcement agencies. 




Pursuant to art. 13 sec. 1 and 2 and of art. 14  sec. 1 and 2 of the Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter: “GDPR”) we would like to inform:


Timago International Group Spółka z ograniczoną odpowiedzialnością i Spółka – Spółka Komandytowa (hereinafter referred to as TIMAGO), Karpacka 24/12, 43-316 Bielsko-Biała, Poland, phone: 0048 33 499 50 10, e-mai:  – collects and processes personal information in compliance with all relevant laws and regulations.

Ensuring the protection and security of our client’s personal information is TIMAGO’s priority.


Personal Data Processing Manager

TIMAGO is the manager of personal data processing in accordance with the law and regulations on the  protection of personal data. TIMAGO as the head of personal data processing determines the purpose and means of processing personal data and is responsible for keeping and using personal data in paper and/or electronic form.


Personal Data Protection Officer

TIMAGO has appointed the Personal Data Protection officer and if any enquiry should arise relating to the processing of personal data or the exercise of the right to the protection of personal data please contact:



Personal information we collect

The personal information we collect depends on the type of relation we have with our client. In the first row we are dealing with data without which we cannot obtain cooperation and sell our products and include at least:

- basic personal information (name and surname);

- basic contact information (address, phone number, email address);

- information regarding the use of the website: (if applicable);

- data required for payment processing;

- other personal data necessary for the realization of client’s rights based on consumer protection law.


Collection and use of personal data

TIMAGO collects and manages personal data for the purposes of sales relationship of products form its own offer and in order to fulfill its legal and regulatory obligations as well as to achieve its own legitimate interests in lawful business.

The reasons for processing personal data for the purpose of concluding and fulfilling contractual obligations are as follows:

- sale of goods;

- marketing activities of TIMAGO;

- administration of a contractual relationship;

- management and receipt of complaints;

- delivery of purchased goods;

- credit control;

- other legal obligations arising from the operations of TIMAGO.


The reasons we are processing your personal information based on our business legitimate interests are:

- notification of changes related to business conditions;

- prevention and detection of fraud.


For all activities that are not covered by the above reasons, we will ask for additional consent. Our business partners, at any moment, have the right to withdraw the given consent.


Access to personal information

TIMAGO undertakes technical and organizational measures in order to process the collected personal data only in a manner that is in accordance with the stated purpose. If necessary for the purpose of performing our business activities, access to personal data will be made available to the third parties: state bodies and bodies of public authorities that have the right to access personal data for the purpose of enforcing legal obligations: lawyers, service departments, financial institutions and other business partners. All except public authorities and public authorities, personal data are processed solely according to TIMAGO’s instructions.


Personal Data Processing

User personal data will be processed within the European Economic Area. All personal information collected by TIMAGO for the purpose stated in the section Collecting and using your personal information will not be available to anyone who has no TIMAGO’s authority.


Realisation of rights

When it is legally foreseen, the client, hast the right to information on processing his / her personal data; withdrawing your privy at any time, if we process personal information along with the given privilege; correction or supplementation of personal data to always be accurate; deleting personal data when it is no longer needed for the above purposes; filing a complaint to TIMAGO or the competent state body.

TIMAGO ensures that all interested parties are informed of the communication channels for the realization of their related to the protection of personal data by submitting requests:

via e-mail sent to TIMAGO e-mail address at:

Regardless of the selected communication channel, the request is submitted personally and in a  way that employees of TIMAGO are enabled to identify the applicant.


Right to Objection to the Supervisory Body

In addition to complaints about the processing of personal data filed by TIMAGO, the objection to the processing of personal data can also be filed with Data Protection Office at:


Urząd Ochrony Danych Osobowych

ul. Stawki 2 
00-193 Warsaw, Poland
tel. +48 22 531 03 00


Achiving personal information

The time period for storing personal data of users depends on the purpose for which TIMAGO processes them.

The data collected solely for the purpose of providing sales transaction or provision of other services are kept for 5 years from the date of the last transaction in which they were used (for example the transaction of delivery, reclamation, etc.).

The data collected for processing based on a legal basis, are kept in accordance with the time limits of the provisions of the law in question (form example – the Accounting Act, etc.).



For any questions about how to use personal information, you can contact us by phone, e-mail or mail as follows:

by sending email to:

by post: TIMAGO INTERNATIONAL GROUP sp. z o.o. i spółka – spółka komandytowa, ul. Karpacka 24/12, 43-316 Bielsko-Biała, Poland

by calling on +48 33 499 50 10


Communication for exercising the rights related to the protection of personal data requires the use of the communication channels defined in the section „Realising the right” in order for  each request to be utilized and the user as the initiator is identified.


TIMAGO regularly reviews and updates information on processing personal data in accordance with changes in its own business processes or on the basis of legal and regulatory obligations. If there are significant changes that will significantly affect the processing of personal data , we will notify the information without delay and inform you directly.








back / Homepage